Please head on over to our Contact page, fill in the form and we will be back in touch with a quote for the items you have requested.

For Semi-Custom Designs, our timeline is 4-8 weeks from when your final content has been supplied.

This will be confirmed with you at the time of your booking. If you need your designs in a hurry or by a certain date please discuss this with us before placing your order.

We always do our absolute best to work with your deadlines.

If you need things in a rush (earlier than our standard 4-8 weeks), we offer a rush fee which means you jump to the top of our schedule. Talk to us directly to get pricing for this.

Yes, all of our designs can be provided as a digital pdf set up for print, so you can print yourself.

Please get in touch for pricing for digital only files.

All elements from our Semi-Custom Collections have been meticulously designed to work perfectly together within each collection.

We prefer not to change any of the design layouts & typography pairings.

But feel free to ask, as we are always open to having a discussion about what you’re hoping to create.

Additional Design fees may apply for any changes to collections.

Please talk to us and let us know what you’re thinking.

We have had couples add illustrations from one collection to another collection which can work well. Some Collections are more flexible than others.

Additional Design fees may apply for any changes to collections.

Yes, we can add illustrations to any of our collections in various styles.

Talk to us about what you’re hoping to create.

Additional design fees will apply for custom illustrations outside of our illustration libraries.

Your design presentation will be sent to you to review and make any changes before we proceed to print/production.

2 rounds of design and copy changes are included in your quote.

We do not offer printed proofs of your designs, only digital proofs on screen.

2 rounds of design and copy changes are included in your quote.

Additional rounds of changes are charged in 30 minute increments and will be discussed with you before these are made.

We will always remind you of your last round of changes before charges apply.

Invitation Suite:
Invitations are not pre-assembled, and come packaged in the ordered quantity. You can easily assemble these yourself. If you would like these pre-assembled and slotted into envelopes, please ask us.

Personalised menus and Place Cards:
These are not organised according to seating arrangements. These are supplied in the same order you sign these off, as we go through and check off each name. If you would like these organised in a certain way, please talk to us.

Additional fees will apply

If you need to cancel your order please talk to us as soon as possible.

Your 50% non-refundable deposit will not be able to be refunded. The remaining 50% all depends on where we are in the design process.

Once items have been sent to print, no refunds will be able to be made.

We do our absolute best to proof every single thing that is on our screens, but proofing is ultimately up to our clients.

You will be asked to proof your designs and sign these off to print in our official form.

Jem&I will not be held responsible for any mistakes to copy.

If there are printing errors these will be reprinted for free. If you do need to reprint a typo or mistake, talk to us as we can offer reduced pricing for printing.